Terms on which DII Accounts is provided

1. Who these terms are with

The service is provided by Dhruvi Infinity Inspiration Ltd, registered in england and wales with company number 16113201. "We", "us", and "our" mean that company. "You" means the person who accepts these terms, and where you do so for a business, the business you act for. Full registered details are at the foot of this page.

These terms are for business use. If you are a consumer rather than a business, statutory consumer rights apply in addition to, and are not limited by, anything below.

2. Your account and your workspace

You need an account to use the service, and your data lives inside an organisation workspace. You may invite other people into your workspace and give each of them a role that determines what they can see and do. You are responsible for who you invite, for the role you give them, and for removing access when someone should no longer have it.

You must give accurate registration details, keep your credentials confidential, and not share a login between people. Tell us promptly at legal@dii.ltd if you believe an account has been compromised. Accounts lock automatically after repeated failed sign-in attempts, and signed-in sessions time out after a period of inactivity; these are safety measures, not a substitute for you protecting your own credentials.

Where you connect a third-party account — a Google or Microsoft sign-in, or a business mailbox — you confirm you are entitled to grant that access for the mailbox or account concerned.

3. What we grant you

While your account is active and in good standing, we grant you a non-exclusive, non-transferable, revocable right to use the service for your own business purposes, at the feature level of the plan attached to your workspace. This is access to software as a service; no copy of the software is sold, licensed for installation, or otherwise transferred to you.

4. Subscriptions, payment, and cancellation

• Plans and prices are those published on our pricing page at the time you subscribe. Paid features depend on the active subscription attached to your workspace; if the subscription changes, feature access changes with it.
• Subscriptions are billed in advance through Stripe on a recurring basis and renew automatically until cancelled. Card details are handled by Stripe and are never submitted to or stored by us.
• You can manage or cancel a subscription from the billing area of your workspace, which takes you to Stripe's billing portal. Cancellation takes effect at the end of the period you have already paid for. We do not pro-rate or refund part-periods unless the law requires it.
• Only a workspace member with billing permission can change a subscription.
• If a payment fails, we may suspend paid features until it is resolved. We will tell you before doing so.
• We may change prices. Where a change affects an existing subscription we will give you reasonable notice before it applies to you, and you may cancel before it takes effect.

5. Your records remain yours, and remain your responsibility

You own the data you put into the service. You are responsible for its accuracy, completeness, and lawfulness, including anything imported from a bank file, a document, or a connected mailbox. The service organises and presents what you give it; it does not verify that your records are correct.

Where your records contain personal data about other people — your customers, suppliers, employees, or subcontractors — you are the controller of that data and we act as your processor. You are responsible for having a lawful basis for putting it into the service.

6. We do not provide tax or accounting advice

The service is bookkeeping and records software. Nothing in the product, its reports, its prompts, or its AI Accountant feature is tax, accounting, legal, or other professional advice, and none of it is a substitute for a qualified accountant or tax adviser. Calculations, categorisations, and suggestions are tools for you to review, not conclusions you may rely on without checking. You remain responsible for your filings, submissions, approvals, and for meeting your own deadlines and obligations to HMRC, Companies House, and any other authority.

The service does not file returns on your behalf. It prepares and organises records for review, and any submission to a government service is made by you outside the product.

7. Acceptable use

You must not:

• use the service unlawfully, or to store or transmit unlawful content;
• attempt to access another organisation's workspace, records, or account, or any data you are not authorised to see;
• probe, scan, circumvent, or interfere with the service's security, authentication, rate limiting, or tenancy controls;
• disrupt the service or degrade it for other users, including through excessive automated load;
• reverse engineer, decompile, scrape, or attempt to extract the product's logic or data outside the interfaces we provide;
• resell, sublicense, or provide the service to a third party as your own, other than by inviting people into your own workspace or your client's workspace as an accountant; or
• upload malware, or content that infringes someone else's rights.

We may suspend an account that breaches this section, or that presents a security or legal risk. Where it is reasonable to do so, we will tell you first and give you a chance to put it right.

8. Availability, changes, and maintenance

We aim to keep the service available and to keep improving it, but we do not promise it will be uninterrupted or error-free, and we do not offer a service level guarantee unless we have agreed one with you in writing. We may carry out maintenance, and may change, add, or withdraw features. Where a change materially reduces functionality you rely on, we will give you reasonable notice.

Some capabilities are explicitly not live. Where the product says a capability is not live, it is not available and must not be relied on as though it were.

9. Third-party services

The service works alongside third parties, and their availability and behaviour are outside our control. These include Heroku, which hosts the application and its database, Stripe for payments, Amazon Web Services for file storage, Microsoft and Google where you choose to sign in with them or connect a business mailbox, Mailgun for inbound document email, MaxMind for approximate location where you have enabled optional analytics, and HMRC where a connection is used.

The application and its database run in Heroku's EU region, in Ireland, and uploaded files are held in Amazon S3 in London. Before 30 August 2026 the application and database ran in Heroku's United States region; if you placed records into the service before that date they were processed there until they were migrated. Where the data is processed now, the safeguard relied on, and what remains unconfirmed are set out in the privacy notice.

Your use of a third-party service is subject to that provider's own terms, and you are responsible for keeping any account you connect in good standing. We are not responsible for a third party's acts, outages, or changes to its own service. Connecting a service grants only the access described at the point of consent, and you can withdraw that access.

We are independent software and are not endorsed by, affiliated with, or acting on behalf of HMRC or any other government body.

10. Intellectual property

The service, including its software, interface, design, documentation, and article content, belongs to us or our licensors, and nothing in these terms transfers any of it to you beyond the right of use in section 3. Our names, logos, and branding may not be used without our written permission. Feedback you give us about the product may be used freely to improve it, without obligation to you.

11. Data protection

How we handle personal data is set out in our privacy notice, which forms part of these terms. Where we act as your processor, we process your data on your instructions in order to provide the service, keep it confidential, apply appropriate security measures, and assist you with data subject requests.

12. Export and what happens when your account ends

You can export your accounting records from the product at any time while your account is active, and you should take an export before you close your account or let a subscription lapse. An admin or owner can download the whole workspace as CSV files with a manifest from Your data and rights in the workspace; that export is not behind a paid plan. If an in-product export does not cover something you need, ask us at legal@dii.ltd.

Either of us may end this agreement: you by closing your account or cancelling your subscription, we by giving you reasonable notice, or immediately where you have materially breached these terms. When a subscription ends, paid features stop but your workspace data remains accessible on the free plan unless you ask us to delete it. When an account is closed, we delete its data on request, subject to anything we are required to retain by law; posted accounting entries are immutable by design and are removed as part of deleting the account rather than edited individually. An erasure request is raised from Your data and rights in the workspace, or by writing to us; it records the request and we action it, rather than triggering an immediate automatic deletion. Retention periods are set out in the privacy notice.

13. Liability

Nothing in these terms limits liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot be limited by law.

Subject to that, and because this is software provided to a business:

• we are not liable for loss of profit, loss of business, loss of anticipated savings, loss of goodwill, or any indirect or consequential loss;
• we are not liable for any penalty, interest, or assessment arising from your filings, submissions, or record-keeping, which remain your responsibility under section 6;
• we are not liable for loss or corruption of data to the extent it results from your own actions or from a third-party service; and
• our total liability arising out of or in connection with this agreement in any twelve-month period is limited to the amount you paid us for the service in that period, or £100 where you paid us nothing.

The service is provided as it is and as available. Except as these terms state, we exclude all warranties and conditions implied by law to the fullest extent permitted.

14. Changes to these terms

We may update these terms as the product and the law change. The current version is always on this page, with the date it was last reviewed at the foot. Where a change materially affects your rights or obligations, we will tell you by email or in the product before it takes effect, and continuing to use the service after that date means you accept the updated terms. If you do not accept them, you may cancel.

15. General

You may not transfer your rights under these terms without our written consent; we may transfer ours to a company that takes over the service, provided your rights are not reduced. If any provision is found unenforceable, the rest continues to apply. Failing to enforce a term is not a waiver of it. These terms, together with the privacy notice, are the whole agreement between us about the service.

16. Governing law and jurisdiction

These terms and any dispute arising out of them, including non-contractual disputes, are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction.

17. Contact

Write to us at legal@dii.ltd or at the registered office below.